FAQ

V: What is the delivery time?

A: Most orders placed before 15:00 pm are shipped the same day. Depending on DHL or PostNL, the package will be delivered the next working day. Of course we have no control over any backlog at DHL or PostNL. Larger models are sometimes double checked and collected by post by appointment. This can take an extra working day.

V: Are there shipping costs?

A: There are no shipping costs for the lamps within the Netherlands. For other countries there are shipping costs depending on the weight. Small lamps have a shipping cost of 7 to 10 euros and larger lamps are slightly more expensive depending on the country and weight. You can see this while completing your order.

V: I can't find a manual, has it been forgotten?

A: No, not all models have a paper manual. This can be downloaded here on the product page. The Video tab here on the product page also contains short videos with explanations.

V: I see that only half of the LEDs are on, is the lamp broken?

A: No, the lamp has 50% visible Red light and 50% invisible Infrared light. You can turn on the Infrared separately by only turning on NIR, now you see a light glow in 50% of the lenses, so you know that this half works.

V: Do I have to wear protective glasses?

A: No, this is not necessary under normal circumstances. The infrared can even be healing for the eyes, but because the visible Red is very bright, we recommend that you keep your eyes closed.

V: When do protective glasses apply?

A: If you are light sensitive, for example if you get a headache from being outside on a sunny day, it is wise to wear protective glasses or to skip the face during your treatment.

V: It is indicated a treatment time of 10 to 15 minutes masar I also want other parts of my body, should this be on another day?

A: No, the best effect is 10 to 15 minutes per area. For example, if you do your face first and then you want your body, you can still do this one after the other. We also sell lamps that can treat the entire body at once, and a treatment time of 1 to 10 minutes still applies.

 V: The LEDs seem to turn green / blue after a while, is something wrong?

A: No, some people see more and more green / blue after a while because of the bright light. This is only a temporary effect which in those who have this disappears within seconds to minutes after the session and is otherwise just safe for the eyes. If you experience this as unpleasant, you can either wear protective (sunbed) glasses or not hold your eyes in front of the lamp.

V: Isn't laser much better than LED?

A: Maybe in some cases, but laser mainly has many drawbacks that make it unsuitable for home use. Laser, for example, is very expensive, has a very small treatment surface and can cause burns. This is the reason that laser is used almost only by specialists. 

V: Why can't your lamps have multiple colors like some beauticians?

A: Our LEDs are made to deliver a peak frequency with great power that has been scientifically proven to have a therapeutic effect. This gives a better guarantee of a quick positive effect.

V: Do those color lamps not work?

A: The answer is, probably some will and some won't. We know with our LEDs that they always do what we want and with the power we want. The color LEDs emit a much less specific frequency and also with much less power. This means that the effect is less in 2 areas. 

 

 

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